FAQ's & Customer Service

Yes! You can browse and select furniture right here on our website and a member of our staff will contact you to finalize your order. That said, we have acres of furniture and thousands of accessories that change constantly — nothing beats seeing it in person. We'd love to have you visit the store for the full Old Cannery experience.

To keep our prices down, we contract with third-party delivery services rather than operating our own fleet. Our team can help you arrange white-glove delivery to your home or business.

Many customers prefer to pick up their furniture themselves — our warehouse staff are trained to safely help you secure your merchandise so you can take it home the same day. Ask any sales associate or front counter staff for details and current delivery rates.

Yes — we offer 6 months special financing with no interest on purchases of $250 or more with approved credit through Wells Fargo Bank, N.A. You can apply online before you visit the store.

Apply for financing online →

Regular stock items can be held for 14 days with a 10% down payment.

Custom orders require a 20% down payment. Cancelled custom orders are subject to a 20% restocking fee. Once a special order arrives, it must be picked up within 2 weeks.

Scratch & Dent items must be picked up within 48 hours of purchase.

Due to limited warehouse space, we recommend picking up your furniture within 7 days whenever possible. Special circumstances can be discussed with our team.

We've had a long and positive relationship with Jeff Reopelle at In Home Furniture Repair Inc. He can be reached at (253) 576-3481 or by email at ihrepair@gmail.com.